Patient, Professional Tech Support Right at Your Door
Stress-free, one-on-one help with your computers, phones, smart devices, and home Wi-Fi. Delivered in the comfort of your New Bern home.
Your Local, Friendly Technology Partner
Hello, I’m Matt, founder of M1 Tech Concierge.
For 20 years, I’ve been proud to call the New Bern area home. And with 23 years of professional IT and software experience, I’ve spent my career solving complex technical problems. But more importantly, I've spent years helping my own parents and in-laws navigate their everyday technology, learning firsthand how valuable it is to have someone patient, clear, and dependable in your corner.
I created M1 to give residents in New Bern a calm, respectful alternative to frustrating call centers, automated phone systems, and crowded retail stores. Technology should simplify your daily life, keep you secure, and help you stay connected with family, not cause stress or headaches.
When we work together, I come directly to your home, move at a pace you are comfortable with, and explain everything in plain English. There is no technical jargon, no rushing, and no pressure to buy unnecessary equipment. Whether you need help configuring a new smartphone, setting up a printer, securing online accounts, or mastering your devices, you'll receive dedicated, confidential support from a local neighbor you can trust.
Patient, In-Home Tech Help Tailored to Your Needs
I come directly to your home in greater New Bern to assist with a wide range of everyday technology needs, including:
- Computers & Laptops (Mac & Windows): System cleanup, performance optimization, email setup, printer connections, file organization, and software updates.
- Home Wi-Fi, TV & Streaming: Wi-Fi setup, resolving weak signal spots, setting up Smart TVs, Apple TV, Roku, soundbars, and simplifying your remote controls.
- Smart Home & Wearables: Apple Watch and smartwatch setup, health tracking, video doorbells, smart thermostats, and voice assistants.
- Photos, Cloud & Memories: Backing up family photos, organizing digital photo albums, setting up iCloud or Google Photos, and sharing pictures safely with family.
- Smartphones & Tablets (iPhone, iPad, Android): Device setup, data transfers from old phones, app installation, account syncing across devices, and adjusting text sizes for easy reading.
- Account Security & Scam Prevention: Password management systems, setting up secure two-factor authentication, reviewing privacy settings, and identifying suspicious emails or texts.
- Personalized Cheat Sheets & Lessons: Patient, step-by-step written notes custom-made for you, so you can confidently use your devices long after our session.
- New Device Consultation & Unboxing: Pre-purchase advice to prevent buying over-priced hardware, followed by complete unboxing, setup, and wiping/recycling your old devices safely.
Transparent Pricing
Simple Hourly Rate, No Hidden Fees:
$120/hr (1 hour minimum)
1-Hour Minimum Value: If your primary issue is resolved quickly, the rest of the hour is yours. We can use it to run system updates, optimize device security, organize files, or answer any other tech questions on your list.
Efficient Session Management: Technology takes time to install, update, and transfer. While your devices process background updates or file transfers, we use every minute productively—answering your questions, providing hands-on practice, or writing custom notes for you to keep.
Service Area Includes: New Bern, Trent Woods, River Bend, Greenbrier, James City, Taberna, Carolina Colours, Brices Creek, Bridgeton, and Fairfield Harbour.
No Hardware Markups: You pay the exact retail price for any necessary equipment or hardware. If you'd like me to select and pick up items for you locally, that time is simply billed at the standard hourly rate.
Accepted Payment Methods: Payment is due at the completion of each visit. I accept all major credit/debit cards, Apple/Google Pay, and exact cash.
The M1 Service and Satisfaction Guarantee
Your trust and peace of mind are important to me. I stand behind my work with two simple promises:
7-Day Follow-Up Guarantee: If the exact technical issue we fixed returns within 7 days of our visit, I will return to resolve it at no extra charge.
Clear Diagnosis & Action Plan Guarantee: If an issue can’t be resolved on-site due to reasons outside of our control (including, but not limited to, hardware failures, obsolete equipment, and service outages), you will at least get a clear, professional diagnosis, and an understandable and actionable plan forward for your next steps.
Ready for Stress-Free Tech Help?
No complicated forms, no automated phone trees, and no waiting on hold.
or email me at: matt@m1techconcierge.com